“The ability to solve problems is what makes my customers happy”
Colleen Turski is Account Manager-Owner direct sales at our US subsidiary Climatec. A job she loves and that motivates her every day.
Colleen, what excites you day after day?
I love that my job is not stagnant and each day provides me with new challenges. Knowing that every day is different and that I am still able to bring solutions to my customers, in an ever changing environment, is energizing.
How do you make your customers happy?
I have been employed at Climatec for fourteen years, during that time I have developed an extensive knowledge base of building automation systems. This knowledge base allows me to be an outside the box thinker and a solution provider. The ability to solve problems is what makes my customers happy.
What benefits do you see as a result of increased networking?
The benefits of IoT are endless. My customers are tasked with adding to the bottom line but their expenses continue to increase, a no win situation. Preventative maintenance is often disregarded, not because it’s not necessary but because the man power and time to manage incoming work orders and preventative maintenance does not exist. IoT can backfill the lack of man power through the use of fault detection, giving customers a specified list on where to spend their time and what item will have the largest ROI.
Can you see further potential here?
Absolutely. We have already done a lot of work regarding the connectivity of our products and are now taking the next steps with services such as in-store analytics or the video-based fire detection system Aviotec. Another example is condition monitoring, a service that builds on remote maintenance. This gives customers an ongoing overview of the condition of a system, for example, the degree to which a fire detector is contaminated. This enables maintenance work and necessary investment to be planned in advance and to avoid system malfunctions. But there will also be many other steps to follow. Particularly in the area of security and building technology we have the opportunity to bring together all aspects of IoT and digitalization – i.e. hardware, software, data, and new technologies like artificial intelligence – and to create solutions for our customers that are of considerable value. I find it very exciting to be part of this development.
Where do you see the biggest opportunities in the future for ‘creating added value for the customer’?
For me there are three areas in particular: connectivity and intelligence, sustainability, and security. That means that the manufacturer’s promises to be able to use data more intelligently are also realized in practice. Through our close customer contact and by combining technical expertise with new technologies we are perfectly positioned to create this real benefit. Also, it’s increasingly about sustainability. In buildings this particularly means the increasing need for efficiency, so automation and control systems are needed, and energy consulting will ultimately also play an increasingly important role. And finally in a global world security in itself is important. Alongside the safety of people, this also means data security. The need for security was and still is a very important one. I think it’s great that, as industry experts, we can contribute to fulfilling this need.
